Albert Einstein defined “Insanity: (as) doing the same thing over and over again and expecting different results.” It’s the way of Human nature. Sometimes it seems easier to perform a task the way that it has always been performed. In our customer service department, we hear something like “well I did step 1 then step 2 and I forgot how to do step 3. Can you help me?” We tend to cringe at this point and ask the client to walk us though his procedure. It is not enough to just know the order of the things that you do, to increase efficiency you must understand “Why” you do what you do. In our drive toward continual improvements, we are constantly finding and implementing new processes and procedures in our software. These improvements come from our interaction with our clients. We take the best practices of your industry and modify our program to allow for these new practices and ideas. New technology has made the notion of a static approach to your business an obsolete approach.
At Distributor Computer Systems (DCS), we believe that training is an investment. The more your employees know, the better they can perform the duties assigned to them. Training your employees is the way to keep your company efficient and profitable. In that regard, DCS believes that all employees should be trained every two (2) years. In order to gain the advantages of the best practices of your industry, SUCCESSis is being enhanced every day. The more your employees know about the new features of our program, the more money that can be saved for your company. Enhancements to SUCCESSis can also help you net more profit because you are using the software in an integrated way.
Distributor Computer Systems offers ongoing training and consulting packages to clients of the SUCCESSis package. The training sessions can be held at the client’s location or at DCS. In either setting, a Testing database will be established using the client’s data. This technique makes the training a real experience.
Because DCS is dedicated to training and consulting, we offer Consulting Packages that will allow our clients to take advantage of the training at a reduced rate. The most aggressive package offers 48 days of consulting at your location over a 24 month period. With this package, the daily consulting fee is 50% of the normal fee. There are other packages that are not quite as aggressive but provide the same benefit.